Problems with file uploads

Availability

Infradox XS 

Status

Being written

Related articles

The metadata repository

Linking files to suppliers

Uploads by suppliers and the submission queue

Introduction

This article describes some common problems and solutions regarding file uploads.

HTTP uploads

  • I have uploaded files with the admin HTTP uploader, but the files don't appear on the website.

    Files that are uploaded with the HTTP uploader always get a supplier id assigned immediately. The supplier matching procedures that have been configured for other means of file loading (e.g. syndicated files, FTP uploads etc) do not apply.

    Check these things:
    - First of all, it may take several minutes for new files to appear. Make sure that you have waited at least 5 minutes.
    - Check the uploader page to make sure that the files are actually removed from the holding area.
    - If you can see the files on the client facing pages if you are logged in with an Admin account, then the files may have a "hide" flag. 
    - The files may not be available in the territory (linked to your user account). 
    - Check if the supplier has not been removed in Supplier management. 
    - Try clearing the server cache via Site configuration, Data services.

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk